Refund and Returns Policy

Refund and Returns Policy

Welcome to DreamGiverVacations! We are committed to providing you with exceptional home kitchen products and ensuring your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning items, obtaining refunds, and addressing any issues you may encounter with your orders. Please read this policy carefully to understand your rights and our commitments.

1. Our Commitment to You

At DreamGiverVacations, we strive to deliver high-quality home kitchen products that enhance your living spaces. If you are not entirely satisfied with your purchase, our Refund and Returns Policy is designed to provide you with a straightforward and hassle-free process to address your concerns.

2. Return Policy

a. Eligibility for Returns

  • Time Frame: You may return most new, unopened items within 30 days of the delivery date for a full refund or exchange.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain types of items cannot be returned, including:
    • Perishable goods (e.g., food items)
    • Customized or personalized products
    • Items marked as non-returnable in the product description

b. How to Initiate a Return

  1. Contact Us: Email our customer support team at [email protected] with your order number and the reason for the return.
  2. Approval: Our team will review your request and provide detailed instructions on how to proceed with the return.
  3. Shipping the Item: Once your return is approved, carefully package the item in its original packaging and send it to the address provided by our support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  4. Return Shipping Costs: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs. For other returns, you may be responsible for the return shipping fees.

3. Refund Policy

a. Eligibility for Refunds

  • Time Frame: Refunds are processed within 2-5 business days after we receive and inspect your returned item.
  • Condition: To qualify for a refund, the item must meet the return eligibility criteria outlined above.

b. How Refunds Are Processed

  1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility requirements.
  2. Approval: If your return is approved, we will initiate the refund process.
  3. Method of Refund: Refunds will be processed to your original method of payment. You will receive a confirmation email once your refund has been processed.
  4. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

c. Refund Timeline

  • Processing Time: After approval, refunds are typically processed within 2-5 business days.
  • Bank Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4. Damaged or Lost Items

a. Damaged Items

Your satisfaction is our top priority. If your order arrives damaged, please follow these steps:

  1. Immediate Inspection: Upon receiving your order, inspect the packaging and items for any signs of damage.
  2. Documentation: Photograph the damaged items and the packaging.
  3. Contact Us: Email us at [email protected] within 48 hours of delivery with your order number and photos of the damage.
  4. Resolution: We will arrange for a replacement of the damaged items or offer a full refund, based on your preference.

b. Lost Items

In the rare event that your package is lost during transit:

  1. Check Tracking: Use your FedEx tracking number to verify the status of your shipment on the FedEx Tracking Page.
  2. Contact Us: If the tracking information indicates that your package was delivered but you have not received it, contact us immediately at [email protected] with your order details.
  3. Investigation: We will work closely with FedEx to locate your shipment and determine the next steps.
  4. Resolution: Depending on the outcome of the investigation, we will either resend the items or issue a full refund.

5. Exchange Policy

If you wish to exchange an item for a different product or size:

  1. Initiate a Return: Follow the return process outlined above.
  2. Place a New Order: Once your return is approved, place a new order for the desired item.
  3. Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will notify you and offer alternative solutions.

6. Return Shipping Instructions

To ensure a smooth return process, please adhere to the following guidelines:

  • Packaging: Use the original packaging or a suitable alternative to protect the item during transit.
  • Labeling: Clearly write your order number and return address on the package.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Non-Returnable Situations

Certain situations are not eligible for returns or refunds:

  • Incorrect Address: If you provided an incorrect shipping address, please contact us immediately. While we will do our best to correct the address with FedEx before the package is delivered, we cannot guarantee success.
  • Unauthorized Returns: Returns sent without initiating the return process through our support team will not be accepted.
  • Tampered Products: Items that show signs of tampering or have missing parts will not be eligible for a refund or exchange.

8. Contact Information

For any questions, concerns, or assistance regarding our Refund and Returns Policy, please reach out to us:

  • Email: [email protected]
  • Phone: +1 843-240-0212
  • Address: 1839 Lavista Road Atlanta, Georgia, 30329, United States

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist you with any inquiries or issues you may have.

9. Additional Information

a. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our practices.

b. Compliance with Laws

This Refund and Returns Policy is designed to comply with applicable consumer protection laws and Google Shopping policies. If any provision of this policy is found to be invalid or unenforceable under applicable law, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Thank you for choosing DreamGiverVacations! We value your trust and are dedicated to ensuring your satisfaction with our home kitchen products. Should you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we look forward to serving you.