Shipping Policy

Shipping Policy

Welcome to DreamGiverVacations! We are delighted to have you explore our curated selection of premium home kitchen items. Our commitment is to ensure that your shopping experience is seamless, enjoyable, and tailored to your needs. This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through our website. Please read it carefully to understand how we handle shipping, delivery, and any potential issues that may arise.

1. Order Processing Time

At DreamGiverVacations, we understand the excitement of receiving your new home kitchen items promptly. To ensure accuracy and quality, we adhere to the following processing schedule:

Processing Duration: All orders are processed within 1-2 business days from Monday to Friday. Orders placed on weekends or public holidays will begin processing on the next business day.

During this period, our dedicated team carefully prepares your items for shipment, ensuring each product meets our high standards before it leaves our warehouse.

2. Shipping Timeframe

Once your order has been processed, we ensure swift and reliable delivery through our trusted shipping partner:

Estimated Shipping Time: Your order will be shipped via FedEx and is expected to arrive within 5 to 6 business days from Monday to Friday.

Please note that while we strive to adhere to these timelines, unforeseen circumstances such as weather conditions, carrier delays, or other logistical challenges may occasionally affect delivery times. We appreciate your understanding and patience in such events.

3. Shipping Costs

At DreamGiverVacations, we believe in providing exceptional value to our customers:

Free Shipping: We offer free shipping on all orders within the United States. There are no hidden fees or minimum purchase requirements to qualify for this offer.

This means that the price you see at checkout is the price you pay—no additional charges for delivery.

4. Shipping Methods

To ensure the safe and timely delivery of your home kitchen items, we partner exclusively with FedEx:

Carrier: FedEx is renowned for its reliability, extensive network, and excellent tracking capabilities.
Delivery Options: Depending on your location and the size of your order, FedEx may offer various delivery options to best suit your needs.

5. Order Tracking

Transparency is key to a positive shopping experience. Once your order has been shipped, you will receive a shipping confirmation email containing your FedEx tracking number.

How to Track: Use the provided tracking number on the FedEx Tracking Page to monitor the progress of your shipment in real-time.

This allows you to stay informed about the status of your delivery from the moment it leaves our warehouse until it arrives at your doorstep.

6. Shipping Areas

Our shipping services are currently available exclusively within the United States:

Eligible Locations: All 50 states and the District of Columbia.
International Shipping: At this time, we do not offer international shipping. If you reside outside the United States and wish to place an order, please contact our customer service team at [email protected] to discuss potential options.

7. Taxes

We strive to make your shopping experience as straightforward as possible:

Free Tax: DreamGiverVacations offers free tax on all eligible purchases within states where we are required to collect sales tax. This means that the total price at checkout includes any applicable taxes, and you will not be charged additional tax fees.

Please note that tax regulations vary by state, and the inclusion of tax in your total depends on your shipping address.

8. Delivery Problems

While we aim for flawless deliveries, issues can occasionally arise. Here’s how we handle potential delivery problems:

Delayed Shipments: If your order has not arrived within the estimated shipping timeframe, please contact us at [email protected] with your order number. We will investigate the delay with FedEx and provide you with updated information.
Incorrect Address: It is crucial to provide a correct and complete shipping address. If you realize that you have entered an incorrect address after placing your order, contact us immediately. We will do our best to correct the address with FedEx before the shipment is dispatched. However, once the order has been shipped, changes may not be possible, and additional shipping charges may apply for redirection.

9. Damaged or Lost Items

Your satisfaction is our top priority. In the unlikely event that your order arrives damaged or is lost during transit, please follow these steps:

a. Damaged Items

Inspection: Upon receiving your order, inspect the packaging and items for any signs of damage.
Documentation: If you notice any damage, photograph the affected items and the packaging.
Notification: Contact us within 48 hours of delivery at [email protected], providing your order number and the photos of the damage.
Resolution: We will arrange for a replacement of the damaged items or offer a full refund, based on your preference.

b. Lost Items

Confirmation: If your tracking information indicates that your package has been delivered but you have not received it, first check with neighbors or other members of your household.
Contact Us: If the package remains missing, contact us immediately at [email protected] with your order details.
Investigation: We will work with FedEx to locate your shipment and determine the next steps.
Resolution: Depending on the outcome, we will either resend the items or issue a full refund.

10. Returns & Exchanges

We understand that sometimes a product may not meet your expectations. DreamGiverVacations offers a flexible Returns & Exchanges policy to ensure your complete satisfaction.

Return Policy

Eligibility: Items must be returned within 30 days of the delivery date. To qualify, products must be unused, in the same condition as when you received them, and in their original packaging.
Non-Returnable Items: Certain items, such as perishable goods, customized products, or items marked as non-returnable, cannot be returned. Please refer to the product description or contact our customer service for specific details.

How to Initiate a Return

Contact Us: Email us at [email protected] with your order number and the reason for the return.
Approval: Our team will review your request and provide you with instructions on how to return the item.
Shipping: Once approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exchange Policy

Procedure: To exchange an item for a different product or size, please follow the return process and place a new order for the desired item.
Availability: Exchanges are subject to product availability. If the desired item is out of stock, you will be notified and offered an alternative solution.

Refunds

Inspection: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain cases, only partial refunds may be granted if the item is returned damaged or not in its original condition.

11. Contact Information

For any questions, concerns, or assistance regarding our Shipping Policy or your order, please do not hesitate to reach out to us:

Email: [email protected]
Phone: +1 843-240-0212
Address: 1839 Lavista Road Atlanta, Georgia, 30329, United States

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist you with any inquiries or issues you may have.

Thank you for choosing DreamGiverVacations! We are honored to be a part of your journey in enhancing your home kitchen and creating a space that reflects your dreams and aspirations. Should you have any further questions or require assistance, please do not hesitate to contact us. Happy shopping!